Frequently Asked Questions

Below you will find answers to common questions from customers across Europe regarding our fan version football kits, delivery times, customization options, and returns.

Product & Quality Information

1. Are these official football jerseys?

All products are fan-inspired editions created for supporters. They are not official licensed merchandise.

2. What does “fan version” mean?

Fan version jerseys are supporter editions designed for everyday wear. They offer excellent value, comfort, and style inspired by international tournaments.

3. Is the fabric suitable for children?

Yes. Our jerseys are made from breathable, lightweight materials suitable for both adults and children.

4. Are the prints durable after washing?

Yes. With proper care (cold wash and air dry recommended), the prints maintain quality over time.

5. Can I machine wash the jersey?

Yes. We recommend washing in cold water and avoiding high heat drying to preserve fabric and prints.

6. Do the colors fade?

No. The jerseys are designed with long-lasting color technology when washed according to care instructions.

Shipping & Delivery

7. How long does shipping take in Europe?

Orders are processed within 1–3 business days. Delivery across Europe typically takes 10–15 business days.

8. Do I need to pay customs fees or import taxes?

No. Customers do not need to pay additional import taxes or customs duties. The checkout price is the final price.

9. Where do you ship from?

Orders are fulfilled through our international logistics network to ensure reliable delivery across Europe.

10. Can I track my order?

Yes. Once your order is shipped, you will receive an email with tracking information.

11. What if my order is delayed?

If delivery exceeds the estimated timeframe, please contact our support team for assistance. We will help resolve the issue promptly.

Size & Family Orders

12. How do I choose the correct size for my child?

Please refer to our detailed size guide. For growing children, some customers prefer selecting one size up for longer use.

13. Do you offer men’s, women’s, kids, and baby sizes?

Yes. We offer a range of sizes including men’s, women’s, children’s, and baby options to support family purchases.

14. Are women’s sizes different from men’s?

Yes. Women’s jerseys are tailored with a more fitted cut compared to men’s styles.

15. Is it common for families to order matching kits?

Yes. Many customers across Europe purchase matching jerseys for parents and children during tournament seasons.

Customization

16. Can I customize the name and number?

Yes. You can add a custom name and number before checkout.

17. Does customization affect delivery time?

Customized orders are still delivered within the standard 10–15 business day timeframe in most cases.

18. Can customized jerseys be returned?

Customized items cannot be returned unless there is a manufacturing defect or printing error.

19. What if I enter the wrong customization details?

Please contact us immediately after placing your order. If production has not started, we will try to assist.

Returns & Payments

20. What if the size doesn’t fit?

We offer a 30-day return policy for unused items in original condition.

21. How long does a refund take?

Refunds are processed within 5–10 business days after the returned item is inspected.

22. Is this website secure?

Yes. All payments are protected with SSL encryption and secure payment processing systems.